Complaint & Appeals

In case of any appeal or complaint regarding certification services, certified companies or any other appeal please mail us on Written complaints may be received from customers, suppliers, GMS Intercert Services staff or third parties about GMS Intercert Services or a GMS Intercert Services certificated client.

All complaints (or disputes) are referred to the impartiality committee.

The person making the complaint must be informed that the problem is being recorded and will be thoroughly investigated.

Third parties will not be informed of the outcome of an investigation as this would also be a breach of GMS Intercert Services-client confidentiality.

Complaints about GMS Intercert Services certified clients will usually be investigated during the next scheduled surveillance visit.

Where the severity of the type or level of complaints indicates a breakdown in the clients quality system then a special visit shall be authorised; where significant problems are found then the assessor may recommend that the certificate be suspended or withdrawn.


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